Frequently Asked Questions

🧠 General Information

What is an eSIM?

An eSIM is a digital SIM that lets you activate a cellular plan without needing a physical SIM card. It's embedded directly into your device.

How does eSIM work?

After purchase, you receive a QR code or a digital link to install your eSIM. You can activate it within minutes, no matter where you are in the world.

Is eSIM prepaid or postpaid?

All our eSIM plans are prepaid. There are no contracts, subscriptions, or hidden fees.

πŸ“± Compatibility & Installation

How do I install my eSIM?

Installation is simple. Go to your phone’s settings > Mobile Network > Add eSIM. Then scan the QR code or paste the activation link provided via email after purchase.

Is my phone compatible with eSIM?

Visit our Device Compatibility Checker to see if your phone supports eSIM.

What if I don't see my phone on the list?

Some models or regional versions (especially Chinese variants) may not support eSIM. If unsure, contact us and we’ll help verify.

Can I use eSIM and a physical SIM at the same time?

Yes, most modern phones support dual SIM functionality. You can use your eSIM for data and your physical SIM for calls and texts.

🌍 Travel & Usage

Can I buy an eSIM before my trip?

Absolutely! You can purchase and install your eSIM anytime. Just activate it when you land or when you're ready to use it.

How fast is the internet speed?

It depends on the local carrier in the region you're traveling to. Most plans offer 4G/LTE speeds, and some support 5G.

Will I get a phone number with eSIM?

No. Our eSIMs are data-only. You can use messaging and call apps like WhatsApp, Telegram, Messenger, and more.

πŸ”§ Troubleshooting

Can I top up or extend my eSIM plan?

Some eSIMs can be recharged. You can check that on the product page before purchasing. Alternatively, you can buy a new plan at any time.

I accidentally deleted my eSIM – what now?

If the eSIM was deleted before activation or without being used, contact us. Some plans allow reissue, others may require purchasing again depending on the provider.

Still have questions?

Reach out to our support team – we’re happy to help!